Refund policy

We have a 24-hour return policy, which means you have 24 hours from the time your order is marked as delivered to request a return or replacement.

To be eligible for a return or replacement:

  • The product must be defective, damaged during transit, or you must have received the wrong item.
  • You must provide a clear, continuous unboxing video starting before opening the package and showing the defect or incorrect product. Claims made without a valid unboxing video cannot be accepted.
  • The item must be unused, in its original packaging, and include all accessories, tags, and the invoice/proof of purchase.

To initiate a return request, email us at karmveertoys@gmail.com with:

  • Your Order ID
  • Photos of the product (if applicable)
  • The complete unboxing video
  • A brief description of the issue

If your request is approved, we will provide further instructions regarding the return or replacement process. Products sent back without prior approval will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery. If you receive a damaged, defective, or incorrect product, contact us within 24 hours of delivery by emailing karmveertoys@gmail.com.

A valid continuous unboxing video is mandatory for all such claims. This helps us verify the issue and resolve it as quickly as possible.

Non-Returnable Items

Returns, replacements, or refunds will not be accepted in the following cases:

  • No valid continuous unboxing video is provided.
  • The product has been used, damaged after delivery, or is not in its original condition.
  • The return request is made more than 24 hours after delivery.
  • Products purchased during clearance or final sale (unless they are received damaged or incorrect).
  • Gift cards, if applicable.

Exchanges

Exchanges are offered only if the received product is defective, damaged, or incorrect, and your claim meets all eligibility requirements, including submission of a valid continuous unboxing video within 24 hours of delivery.

Refunds

Once we receive and inspect the returned product, we will notify you whether your refund has been approved.

If approved, the refund will be processed to your original payment method within 10 business days. Processing time may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at karmveertoys@gmail.com.